FAQs - Prepaid

A prepaid meter is a device that helps the user control & regulate the usage of electricity. It works much like a prepaid cellphone whereby you pay upfront before you use it, therefore eliminating large unexpected monthly bills

Landlords ensure that tenants are paying for electricity before consuming it and will not be lumped with large unpaid bills at the end of the lease. ​Easily resolve disputes on the amount of electricity. ​Tenants are able to monitor their consumption by checking the easy to read meter and adjust their consumption accordingly

If you are a tenant, you can use the bill reconstruction process to renegotiate your cost with your landlord

You can use the unique number on each card that comes with your meter to buy prepaid electricity tokens from a variety of online and mobile vendors, retail stores, banks and petrol stations

You will receive a credit token with a 20 digit number. Simply enter the number on your meter keypad and press the enter button to recharge

Reware prepaid electricity tokens can be purchased countrywide from numerous retail outlets like Checkers, Spar, Pick n Pay etc

 You can also get tokens at banks and petrol stations like FNB, Absa, Nedbank, Standard Bank, Shell, Sasol, Caltex, Engen, and BP

No, Reware prepaid meters provides prepaid vending and collection services to owners and managers of buildings and sectional title properties. The municipality only collects meter readings from the bulk meter. Landlords and agents have to manage collection from individual tenants or unit owners. Reware Prepaid provides a collection service that is safe, easy and convenient

It is easy to register your Reware pre-paid sub-meter(s). The registration forms are included with each meter and you can use one form for multiple meters. Once completed, take a clear photo and send the completed registration form back to Reware via WhatsApp,  E-mail or complete the online form 

It is easy to register your Reware pre-paid sub-meter(s). The registration forms are included with each meter or are available online. You can use one form for multiple meters. Once completed, take a clear photo and send the completed registration form back to Reware via WhatsApp, E-mail or complete the form online

STS stands for Standard Transfer Specification. This standard provides compatibility between certified STS compliant electricity dispensers and vending systems in the electricity dispensing industry to the benefit of the customer, distributor and agent

The standard was an initiative by Eskom in 1993 to address social, political and economic needs in South Africa after the introduction of prepayment metering in 1989. The STS Association acts as the custodian of the STS and ensures the integrity of the open systems standard, as well as the quality of the supporting infrastructure, facilitates and services

A qualified electrician will fit the meter within a day. Once the registration form is completed and sent to Reware with the documents required, it will be processed and you will receive communication to notify you that your meter is activated

Reware Pre-paid vouchers are valid for a period of 12 months from the date of purchase

FAQs - Smart Metering

The Reware Smart Check Meter measures your actual consumption and will show you the exact amount that you should be paying for your electricity. (Subject to your terms and conditions with your landlord if you do not own the property)

Yes. Through a bill reconstruction process, you can obtain a credit from your electricity supplier for incorrect charges. In certain instances, you can claim back up to 3 years’ worth of incorrect charges. (If you are the owner of the property)

If you are a tenant, you can use the bill reconstruction process to renegotiate your cost with your landlord

Our technology platform uses the smart meter data to construct a bill that shows what you should legally be paying based on your tariff

That bill is then compared to your current electricity bill to determine if there is a discrepancy

If there is a discrepancy over three consecutive months, the information is then compiled into a document and sent to your electricity supplier to initiate the process of getting you a credit for incorrect charges

No. it is a complex process which requires technical understanding, negotiations with your electricity supplier and a timeline of up to six months to resolve. It is therefore advised that you outsource it to a third party such as Reware

Yes, Reware has a specialized team that manages this process end to end for its customers

Yes, Reware either charges a percentage of the credit received from the electricity supplier or charges an hourly rate to resolve the problem

On average, it takes three months but it can take longer depending on the specifics of the case

FAQs around Energy Saving

The first step in reducing your electricity cost is by understanding your pattern of electricity usage. You will need a smart meter that measures your consumption in real time and graphically displays this data for further analysis

Reware can advise on energy saving tips based your electricity usage patterns

Reware can advise on energy efficient equipment such as, but not limited to, lighting, refrigeration and machinery   

Reware can correct poor power factor for its customers, resulting in a cost saving

Reware can use the data from its smart meter to determine whether Solar is a viable option. Reware has solar options for its customers

If you are a tenant, you can use the bill reconstruction process to renegotiate your cost with your landlord

FAQs around Water

Yes, Reware is also able to verify your water bill, detect leaks and enable you to monitor water usage

Common Terms

LPU: Large Power user – these are large company buildings i.e. hotels, factories etc. and are charged a demand based (business tariff) consumption charge

Power Factor: The Power Factor is an indicator of the quality of design and management of an electrical installation. It relies on two very basic notions: active and reactive power. The value of power factor will range from 0 to 1

PFC:Power Factor Correction (PFC) refers to the process of improving the low power factor of a power system by means of installing PFC capacitors and, in so doing, increasing the ratio of active power to apparent power

Tariff: Pricing structure that a Utility provider charges a customer for usage of a product, i.e. electricity or water initiative put in place to support low-income households

AMR: Automatic meter reading (AMR) is the technology of automatically collecting consumption, diagnostic, and status data from water meter or energy metering devices (gas, electric) and transferring that data to a central database for billing, troubleshooting, and analyzing

Sub-Metering: System that allows a landlord, property management firm, homeowners association, or other multi-tenant property to bill tenants for individual measured utility usage. The approach makes use of individual water meters, gas meters, or electricity meters

Smart Meter: Electronic device that records information such as consumption of electric energy, voltage levels, current, and power factor. Smart meters communicate the information to the consumer for greater clarity of consumption behaviour, and electricity suppliers for system monitoring and customer billing

kWh: The kilowatt-hour (SI symbol: kW⋅h or kW h; commonly written as kWh) is a unit of energy equal to 3600 kilojoules (3.6 megajoules). The kilowatt-hour is commonly used as a billing unit for energy delivered to consumers by electric utilities

KVA: A kVA is 1,000 volt-amps. It’s what you get when you multiply the voltage (the force that moves electrons around a circuit) by the amps (electrical current). Kilovolt-amps measure what’s called the ‘apparent power’ of a generator. This is different from kilowatts (kW), which measure the ‘true power’

kVAR: Reactive Power, which states how much reactive power is produced from various electrical equipment used, the greater the reactive power, the greater the loss between apparent and real power

Single Phase: Single Phase Meters. Single phase electricity is connected at 230 or 240 volt via 2 wires, active and neutral, and is found in most domestic installations

Three Phase: Electricity is connected at 400 volt, by three live phases and a neutral. The three phase electricity meter simply measures each phase’s usage and adds it all up

Consumption: Amount of energy or power used, difference between start and end reading

Utility: Government or private companies that provide water electricity or gas. These companies charge a fee for using the services that they provide

Utility Bills: Detailed invoice, issued and paid once a month for utilities, including electric, natural gas, water, and waste

TOU: Time of use tariffs designed to incentivise customers to use more energy at off-peak times, in order to balance demand. These tariffs charge cheaper rates at certain times of night or day, when demand is at its lowest, and higher rates at popular times

Electrical energy: Is measured in a unit called kWh

Maximum Demand: Is measured in kVA. It is the power consumed over a pre-determined period of time usually 30 minutes

Email: info@reware.co.za

Address: 4th Floor Capital Hill, 6 Benmore Rd, Benmore, 2196

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