– Reware Proprietary Limited, company registration number: 2014/031066/07;
– its registered address is situate at 75 Grayston Drive, Morningside Ext. 5, Sandton, 2196 and is the address at which
it will accept service of all notices and legal process;
– its office bearers are: S Kirk, W Lampert.
– Reware can be contacted via WhatsApp on 063 568 1349
– Reware’s e-mail address is
Reware reserves the right to update these terms and conditions from time to time without notice and the onus is on the person
acquiring products and/or services from Reware in terms hereof (“the Customer”) to familiarise himself/herself herewith.
1. Meters
1.1. Reware is a supplier of a range of prepaid three-phase and single-phase electricity sub-meters which comply
with the Standard Transfer Specification Association standards (“the meter/s”).
1.2. All risk in and to the meter passes to the Customer upon delivery thereof.
1.3. Notwithstanding the passing of risk, Reware remains the owner of the meter until the purchase price has been
paid in full.
1.4. Reware will not be bound by specified delivery dates but shall endeavour to deliver meters as soon as
practically possible.

2. Purchase price and payment of meters
2.1. The charges for the services rendered and/or products supplied by Reware will be set out in the relevant
purchase order, and will be payable, without set-off or deduction, within 30 days of date of invoice. In respect of
services, invoices will be rendered monthly in advance and in respect of meters and related hardware shall be
rendered on delivery.
2.2. Any discount which Reware may have granted to the Customer shall be forfeited by the Customer if payment is
not made to Reware by the due date.
2.3. All charges payable are exclusive of value added tax, withholding taxes or other taxes. The parties agree to the
issue of tax invoices in electronic format for the purposes of claiming input tax.
2.4. All travel expenses and any associated subsistence costs incurred by Reware employees in the provision of the
services shall be charged by Reware and payable by the Customer. Travel expenses shall be charged at the
rate stated in the purchase order or failing which Reware’s rate card.
2.5. Unless expressly stated to the contrary in the purchase order, the charges payable shall automatically increase
in line with the Consumer Price Index with effect from the annual anniversary of the effective date of the
applicable services. Meter and other product prices may be adjusted by Reware without prior notice to the
Customer as a result of any changes in manufacturer's/supplier's charges to Reware in respect of those meters
or products. Furthermore, Reware shall be entitled to increase its prices by the amount of any additional costs,
including (without limitation) duties, levies, surcharges and taxes incurred by Reware as a result of delivery
outside the borders of South Africa.

2.6. Reware may charge interest on any amount overdue from due date until date of payment is made by the
customer in full, both days inclusive, at a rate of 2 percentage points above the prime bank overdraft rate of
interest from time to time quoted by Reware’s chosen bank, compounded monthly in arrears. The Customer
shall be liable for all reasonable legal costs incurred by Reware occasioned by any breach by the Customer, on
the attorney – own client basis. Should the Customer have not paid within 7 days of receiving a written notice of
the Customer’s failure to pay, Reware, Reware shall be entitled at its option, and notwithstanding any
indulgence or relaxation granted to the customer, to suspend any further delivery of products and/or provision
of services until payment in full by the Customer, and the Customer shall remain liable for any standing or idle
time incurred as a result of such suspension.
2.7. All quotations given by Reware shall be valid for 30 days, unless otherwise specified in such quotation, and are
based on duties, levies, surcharges and taxes in effect as of the date of quotation.

3. Vouchers
3.1. Pre-paid electricity vouchers (“vouchers”) are purchased by consumers directly from selected retail outlets,
ATMs and via the Reware website (
3.2. Vouchers purchased by consumers are reimbursed to the Customer less any applicable service fees in respect
of the premises in which the meters are placed (“the premises”).
3.3. The Customer acknowledges and accepts that Reware will reimburse to the Customer the funds received from
the voucher purchases by the consumer on or before the tenth day of the month following the date of purchase
of the particular voucher concerned.
3.4. The Customer is responsible for ensuring that the correct banking details are supplied to Reware for a
successful reimbursement.
3.5. A service fee of 12% excluding VAT is levied on vouchers purchased via retail outlets and ATMs. A once-off
activation fee of R50.00 (fifty rand) excluding VAT will be levied to the Customer in respect of the meter.

4. Registration of the Reware meter
4.1. In order to register the Reware meter, the Reware registration form accompanying the meter must be
completed by the Customer and sent to Reware via the Reware WhatsApp number: 0635681349 or by
completing it online at Alternatively, forms can be emailed to
4.2. It is the responsibility of the Customer to ensure that correct information and bank details are furnished to
Reware. The following documentation, together with the Reware registration must be submitted to Reware by
the property owner:
4.2.1. A copy of the Customer’s South African ID (Company registration documents and/or Trust documents
accompanied by letters of resolution/authority in the event of the property owner being a Company or
4.2.2. A letter from the bank confirming the account number and name of the account holder or bank

4.3. Reware shall not be liable to the Customer or any other third party for any losses that the Customer or such
other third party may suffer as a result of incorrect information or incorrect banking details being provided to
Reware in accordance with clause 2.2 above. Any payments rejected due to incorrect banking details being
furnished by the Customer will result in the property owner being liable for reasonable administrative fee to
rectify the payment.

5. Installation of meters and related hardware
5.1. The cost of installation of the meter and any related hardware is not included in the purchase price of the meter.
The installation of the meter must be carried out by a registered electrician capable of issuing a compliance
certificate. It is the responsibility of the Customer to appoint a registered electrician who is certified to install
prepaid meters. In the event that the electrician is neither certified nor qualified to install prepaid meters and the
product becomes damaged for any reason whatsoever, the warranty shall lapse and the Customer shall be
liable to repair the damaged meter or for the full replacement cost thereof in the event that the meter is deemed
beyond economic repair.
5.2. The meter is not recommended for use in properties where the Customer is the only consumer of electricity at
the property as the Customer will continue to receive an account from the relevant authority concerned. The

meter is recommended in instances where the relevant authority supplies electricity by means of one main
supply meter to the property where the electricity consumption of individual consumers needs to be measured
and managed by both the Customer and the consumer of electricity at the particular premises.
5.3. It is expressly recorded that Reware is not a generator, supplier or distributor of electricity or water. Electricity is
only generated, supplied and/or distributed by the relevant authority, and Reware’s sole function is to supply
the meters that can be used for the measuring, monitoring and management functions as herein described.
Reware consequently does not accept any responsibility for the non-supply or interruption of electricity/water to
the premises as such falls exclusively under the control of the authority concerned. The Customer hereby
indemnifies Reware and holds it harmless against any claim/s by a consumer/occupant/tenant, user or any
other person or party that may arise from such non-supply, interruption, leak, power surge or any other
detrimental activity.
5.4. Reware is a supplier of meters and related metering services and as such Reware will not be held responsible
under any circumstances for any claims whatsoever from the municipality/authority, owner, third party or any
other claimant for any damage, breach of municipal regulations, incorrect installations, bypassing of municipal
meters, fraudulent installations, damage of premises, consequential damages or any other amounts
5.5. The Customer shall be entitled to instruct Reware to terminate the supply of vouchers to the consumer by
written notice, due to the non-payment of electricity consumption by the consumer, or the unauthorized
tampering with the meter or related hardware (if applicable), or for any other lawful reason, and Reware shall
then act accordingly, provided that the Customer hereby indemnifies Reware against any and all claims brought
by the consumer, tenant, any other user or third party in this regard. Reware is not liable for any claims as a
result of the instructions issued by the Customer and the property owner indemnifies Reware in this regard.
5.6. In circumstances where the Customer elects that the funds are to accrue to any other party, then the Customer
shall ensure that the relevant payments are still credited to the relevant account of the authority concerned.
Reware is not responsible for any shortage of accounts due on the municipal/utility accounts by the property
owner to the relevant authority.
6. Applicable electricity consumption tariff
6.1. Reware shall, in accordance with the written instructions of the Customer, load the relevant electricity
consumption tariff on its system in terms of which the tenant/consumer will be liable for his/her consumption. It
is the responsibility of the Customer to ensure that the correct prescribed tariff as per the municipal/utility bill is
furnished to Reware who shall then load the tariff as requested by the Customer. Supply of electricity to the
premises and the operation of the meters and related hardware shall at all times be subject to the relevant
municipal by-laws and regulations, the Electricity Regulation Act, No. 4 of 2006, and all other relevant statutory
6.2. It is the responsibility of the Customer to ensure that the monthly municipal/utility bill from the relevant authority
matches their prepaid meter rebate payments from Reware and in the event of any discrepancies, to
immediately notify Reware of such discrepancy. Reware is not privy to the Customer’s billing information from
the relevant authority and therefore not liable for such discrepancies. Reware will however, make every effort
to address any such discrepancies which may arise.
6.3. Where a third party meter is procured in place of a Reware meter, a swop-out fee will apply. The requisite swop
out form must be completed and signed by the Customer and returned to Reware. The procedure for the swop
out of meters is available to the Customer upon request.

7. Warranty and return of defective meters
7.1. Reware provides a twelve (12) month manufacturer warranty in respect of the prepaid electricity meters sold by
it, which it passes on to the Customer on a flow-through basis.
7.2. The warranty is only valid if the registration form is duly completed together with presentation of a valid proof of
purchase (an original invoice and sales slip indicating date of purchase, dealer’s name, model, serial number)
(“the warranty information”).
7.3. A defective meter must be returned to Reware’s head office in Johannesburg at the cost of the Customer.
7.4. There shall be no warranty applicable in instances where the warranty information has been removed and/or
changed and/or should there be any evidence of tampering and the Customer shall be liable for the repair
and/or preplacement thereof.

7.5. Subject to the provisions of Section 56 of the Consumer Protection Act 68 of 2008, Reware’s obligations are to
repair the defective part or at its discretion, to replace the product, provided the meter is returned to Reware by
the property owner within the warranty period and where clause 5.4 above is not applicable.
7.6. The warranty is not applicable in cases other than defects in material, design & workmanship.
7.7. Subject to the provisions of Section 57 of the Consumer Protection Act 68 of 2008, this warranty does not cover
periodic checks, maintenance, repair and maintenance of parts due to normal wear and tear, abuse or misuse
of the product for its intended use, failure of the product arising from incorrect installation for use not consistent
with technical or safety standards or failure to comply with manual instructions, accidents, acts of god, or cause
beyond the control of Reware caused by but not limited to lightning, water, fire, public disturbances, improper
ventilation, uninstallation & re-installation and unauthorized modifications. The meter must be returned to
Reware for testing & does not include transportation costs. In all circumstances a call-out fee will be payable.
7.8. Reware is not the manufacturer of the meters and provides no further warranties, whether express or implied,
other than as set out hereinabove and shall not be liable for any direct, incidental or consequential damages.
Where a third party meter is procured in place of Reware’s meter, this agreement and all services and
applicable warranties in relation thereto shall terminate, provided that any amounts outstanding by the
Customer to Reware shall become immediately payable.
7.9. The warranty is applicable to prepaid meters purchased and used in the Republic of South Africa only.
8. Exclusion of liability:
8.1. If the Customer is an individual or a juristic person with an annual turnover or asset value of under R2 million,
the Consumer Protection Act 68 of 2008 (“the Act”) applies. It is not the intention of Reware to limit any rights of
the Customer in any way. Similarly, Reware does not intend to limit any claim which the Customer might have
under Section 61 of the Act.
8.2. Reware shall not be liable to the Customer for any liability, loss, expense, claim, action or damage suffered or
sustained by that party, or any other party, howsoever arising irrespective whether such liability, loss, action,
expense, claim or damage arises out of or pursuant to an intentional, negligent, wrongful act or omission of
Reware or its employees. Reware shall not be liable to the Customer or any other party, in any circumstances
whatsoever for any indirect, contingent or consequential loss/es sustained or incurred by such party howsoever
arising and of whatsoever nature, including but not limited to loss of profits, whether or not both parties or either
party contemplated such losses or damages at anytime. All meters come with a standard manufacturer’s
warranty to protect against any technical difficulty and thus excludes Reware from such liability. If the meters
are in any way tampered with by the Customer or consumer or any third party then all warranties falls away.
8.3. Reware and its employees and agents do not accept responsibility for any damages caused by any means to
any person or property caused by the incorrect installation of any meter.
8.4. Reware does not accept any form of liability for loss or damage or any other liability due to the use of the
product under conditions that were not intended by the manufacturer. This includes, but is not limited to:
8.4.1. use of the prepaid meter on higher amperage than is specified;
8.4.2. allowing for water (hot or cold) to pass through the prepaid meter;
8.4.3. allowing the prepaid meter to be exposed to the elements of nature.
8.5. Any rejected payments due to incorrect banking details, transfer of ownership or key change will result in the
Customer being liable for an administration fee. Reware will not be responsible for losses incurred on any
incorrect banking details provided.

9. Force Majeure
9.1. Reware shall not be liable to the Customer or any other party, for any failure, delay or default in the
performance of its obligations under this Agreement, if and to the extent that such failure, delay or default is
caused by force majeure, casus fortuitous (chance occurrences or unavoidable accidents), acts of God,
strikes, lock-out, fire, riot, flood, drought, state of emergency, inability to secure power, materials or supplies,
embargoes, export control, international authority, any requirements of any Authority or other competent Local
Authority, war (whether declared or not), civil disturbance, any circumstances beyond its reasonable
control, quarantine restrictions, Court order, or failures, shortages, interruptions or fluctuations in electrical
power or communications.

10. Governing Law and Jurisdiction
10.1. The application form as completed, shall be prima facie proof of the Customer’s indebtedness to Reware, and
shall be sufficient to enable Reware to obtain judgment against the Customer in any Court having jurisdiction in
terms hereof. Should it become necessary for Reware to incur legal costs to enforce its rights in terms of this
Agreement, then it shall be entitled to recover such costs, including attorney and own client costs as well as
collection commission from the Customer. The Customer hereby consents to the jurisdiction of the Magistrate’s
Court notwithstanding the fact that the claim concerned may otherwise exceed the jurisdiction of such Court. It
is the responsibility of the Customer to obtain confirmation and/or permission from the relevant municipality with
regards to the installation of the prepaid meters upon the premises.
10.2. These terms and conditions are governed by the laws of the Republic of South Africa.
11. Domicilium citandi et executandi
11.1. The Customer chooses as his/her/its domicilia citandi et executandi, the addresses set out in the application
form for all purposes arising out of or in connection with these terms and conditions at which address all
processes and notices arising out of or in connection with these terms and conditions, its breach or termination
may validly be served upon or delivered to the property owner.
11.2. Any such notice shall be in writing and shall –
11.2.1. if delivered by hand be deemed to have been duly received by the Customer on the date of delivery;
11.2.2. if transmitted by email be deemed to have been received by the Customer on the day following the date
of dispatch (unless the system generates a delivery failure notification),
unless the contrary is proved.
11.3. Notwithstanding anything to the contrary contained or implied in these terms and conditions, a written notice or
communication actually received by the Customer, including by way of email, shall be adequate written notice
or communication.

12. General
12.1. Unless otherwise stated, all amounts referred to in this Agreement are inclusive of VAT.
12.2. These terms and conditions constitute the whole agreement between the parties as to the subject matter hereof
and no agreements, representations or warranties between the parties regarding the subject matter hereof
other than those set out herein are binding on the parties.
12.3. Reware may cede or assign these terms and conditions to any third party without the need for obtaining the
Customer’s approval.
12.4. No addition to, variation, consensual cancellation or novation of these terms and conditions and no waiver of
any right arising herefrom or its breach or termination shall be of any force or effect unless reduced to writing
and signed by both parties.
12.5. No indulgence, leniency or extension of time which any party (“the Grantor”) may grant or show to the other
party, shall in any way prejudice the Grantor or preclude the Grantor from exercising any of its rights in the
12.6. By purchasing products and/or services from Reware, the Customer agrees to be bound by these terms and

© November 2020

This document and the information herein is the property of Blue Label Telecoms Limited and use of this document is restricted
to authorised members of its staff and third parties who are authorised thereto by it.

Utility bills - Smart meter - Prepaid electricity meter - Account disputes - Prepaid
Utility bills - Smart meter - Prepaid electricity meter - Account disputes - Prepaid


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