These T&C apply to users of the Website who are deemed consumers in terms of the South African Consumer Protection Act 68 of 2008 as amended. It is your responsibility to obtain clarity from us or your own legal advisor if there are any T&C that you do not understand prior to you accepting the T&C or using the Website for purchasing of Goods.
NEKOSPEX (PROPRIETARY) LIMITED t/a REWARE (“REWARE”, “we”, “us” and “our”), under the brand of REWARE provides; subject to the conditions contained below, the website which can be accessed at www.reware.co.za (the “Website”) and which is owned by REWARE, for the sale of mobile phone accessories and refurbished mobile phone devices (the “Goods”).
These Terms and Conditions (“T&C”) govern your use of the Website as well as the ordering, sale and delivery of Goods.
By using this website you warrant that you are over the age of 18 (eighteen) years and of full legal capacity. If you are under the age of 18 (eighteen) years or if you are not legally permitted to enter into a binding agreement, then you may use the website only with the assistance and supervision of your parent or legal guardian. If your parent or legal guardian assists and supervises you, then such person agrees to be bound to these T&C and to be liable and responsible for you and all your obligations under these T&C.
By accessing and using the Website you agree to comply with and be bound hereto. If you agree to be bound to the terms of this Agreement you should click on the “I AGREE” button at the end of this Agreement. If you do not agree to be bound by the terms of this Agreement, you should click “I DISAGREE”. If you click “I DIASGREE” you will not be able to proceed with the registration process for the purchasing of Goods. If you do not agree with all provisions of this agreement, please do not use the Website.
1. THE SMALL PRINT RELATING TO THE GOODS AND PROCESSES
1.1 REWARE offers you the Goods solely as defined in the Website and subject to the limitations and restrictions as set out here below.
1.2 We will use our best endeavours to ensure that the Website is current with regards to Goods and that discontinued or sold out Goods are removed from the Website as speedily as possible after the occurrence of such event. We can however not guarantee the availability of the Goods and will notify you if Goods are no longer available and refund any payment received by us in respect of such Goods.
1.3 We use our best endeavours to ensure that the Website accurately reflects the description, availability, price and colours of the Goods. Please note that colour perception can differ from person to person. Factors such as monitor type, view settings, print variations and personal perceptions do come into play. We shall not be liable to you for any claim, loss or expense relating to a transaction based on any such error of whatsoever nature on the Website (which are not due to our gross negligence), but for refunding you the amounts already paid and received by us only in the event of incorrect pricing.
1.4 Only registered users may place orders for Goods, which REWARE may accept or reject. Whether or not we accept an order depends on the availability of the Goods, correctness of the information pertaining to the Goods (including but not limited to the price), correctness of your information and receipt by us of payment for the Goods.
1.5 Transmission of a delivery or dispatch notification by us will constitute an acceptance of your order for the Goods at which point a valid agreement of sale will come into effect between you and us.
1.6 Placement of Goods in the shopping basket without completing the purchase cycle does not constitute an order by you. We will not be held liable if the Goods are no longer available when you complete the purchase cycle for Goods in the shopping basket.
1.7 Your order will be deemed rejected if we notify you of cancellation thereof. You will be able to cancel your order, by email only, at any time prior to receiving a dispatch or delivery notification.
1.8 You can effect payment via debit card, credit card or EFT. No cash deposits can be made without prior arrangement and cash deposits shall if approved by us be subject to an additional banking transaction fee. When you select EFT as a payment method, you must ensure that the payment is effected within 24 (twenty four) hours from placement of your order and submit proof of such payment to us failing which your order will automatically be cancelled. Once a payment method has been selected you will be directed to a secure link for debit or credit card payments.
1.9 Goods ordered and paid for will be delivered to you by courier or registered post, the method of which is determinable at our discretion. The delivery cost is, unless specifically otherwise stated, deemed included in your purchase price for the Goods. Accepted orders will be delivered in a maximum lead time of 5 (five) days from date of acceptance by us (“Delivery Period”), although we endeavour to complete all deliveries; on average, in less than 3 (three) days. We will notify you should we be unable to deliver the Goods within the Delivery Period and you will then be afforded a 7 (seven) day period from date of such notification to notify us whether or not to proceed with the delivery. You will in the event of electing to terminate be entitled to a refund of the monies received in respect of the Goods on the basis as set out in below.
1.10 Any refund due to you shall be effected as soon as possible after occurrence of the refund event, but by no later than 2 (two) weeks after the occurrence of such event.
1.11 All payments made by us will be made via EFT only into the South African bank account details supplied by you. Payments made by us shall; unless specifically stated to the contrary, not be subject to payment of any payment administration fee levied by us. The aforegoing does not exclude the right of your bank to levy charges for EFT payments made by us into your account, for which we cannot be held liable. You hereby waive any claim, monetary or otherwise, that you may have against REWARE in respect of any possible delay in payment or for failure by your financial institution to immediately credit your bank account after receipt of payment from us.
1.12 You acknowledge that a certificate issued by a director or manager of REWARE, whose authority need not be proven, shall be prima facie proof of the amount and date of payment. The parties agree that this certificate shall be binding and does not grant you access to the bank or financial statements of REWARE which remains confidential.
2. YOUR ACCOUNT
In order to place orders for Goods on the Website, you must create an REWARE client account (“Account”) through the Website; which Account is the basis for proceeding with an order for Goods on the Website.
By completing the Account information, you represent and warrant that:
2.1.1 all registration information you submit is truthful and accurate;
2.1.2 you will maintain the accuracy of such information; and
2.1.3 your use of the Website does not violate any applicable law or regulation or the terms of this Agreement.
2.2.1 When you sign up to become a registered client of the Website (“User”), you may be required to choose a login name and a password for your Account. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the Account, username, or password of another User at any time. You agree to notify us immediately if you suspect any unauthorized use of your Account or access to your password, and in any case you are solely responsible for any and all use of your Account.
2.2.2 By using your login details you will be able to view and manage your Account online.
2.3.1 This Agreement shall remain in full force and effect until you delete your account from the Website.
2.3.2 We may terminate your Account:
184.108.40.206 if you are in breach of this Agreement;
220.127.116.11 if we decide in our sole discretion to stop discontinue sale of the Goods; or
18.104.22.168 for any or no reason, without giving you notice.
2.3.3 You understand that any termination of this Agreement and your Account may involve deletion of your Account information from our live databases and all the information stored for such Account.
2.3.4 REWARE will not have any liability whatsoever to you for any termination of your Account or related deletion of you information. We may modify, suspend or discontinue the Services at any time, for any reason, at our sole discretion.
3.1 REWARE may grant third parties (“Advertiser/s”) the right to flight targeted advertisements of products and/or services (“Advertisement/s”) on the Website. The Website may also contain links to third-party websites and call centres (“Third-Party Communications”) placed by us or an Advertiser as a service to those interested in this information.
3.2 Use of such links to Third-Party Communications and any products and/or services promoted by the Advertisements is at your own risk. Advertisements are provided by Advertisers and not by us. We do not monitor or have any control over, and make no claim or representation regarding Third-Party Communications or Advertisements.
3.3 We cannot be held liable for the quality or suitability of product and/or goods advertised. We do not make any claim or representations regarding Advertisements or Third-Party Communications. To the extent that links are provided, it is provided as a convenience only and does not imply endorsement, adoption or sponsorship of, or affiliation with such Advertiser or Third-Party.
3.4 REWARE does not accept any responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of any Advertiser, the Advertisement, Third-Party Communications, links to the any of the aforegoing or the products and services promoted and/or referred to therein.
3.5 You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party or Advertiser, and should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any Third-Party or Advertiser.
3.6 Whilst REWARE have implemented processes and procedures and uses it best endeavours to adhere to the Advertising Standards Authority (“ASA”) policies and requirements, it cannot be held liable for any Advertisement or Third-Party Communications which may cause offence to you. We request that you immediately contact us in the event of you being offended by any Advertisement or Third-Party Communications. Advertisements and Third-Party Communications on the Website do not reflect the beliefs, values or opinions of REWARE its directors, management, employees or agents.
4. LIMITATIONS OF THE WEBSITE
You acknowledge that:
4.1 the Website may not be available; and
4.2 access and use of the Website may not be provided at any specific level of quality.
4.3 In no event shall we be liable to you or any third party for any loss of profit or any indirect, consequential, exemplary, incidental, or any other damages arising from your use of the Services, other than as provided for under applicable legislation, including the Consumer Protection Act 68 of 2008.
5. PROPRIETARY RIGHTS
5.1 REWARE MATERIALS; LICENSE; OWNERSHIP AND RESTRICTIONS.
5.1.1 The Website, as well as intellectual property rights vested therein; including but not limited to the trademarks, copyright, content and other intellectual rights vested therein (collectively referred to as “the material”) are exclusively licensed to and vests in REWARE. All rights thereto remain strictly reserved.
5.1.2 REWARE grants you the limited right to the information and content provided on or through the Website (the “REWARE Materials”) only on your web browsing device, provided that the REWARE Materials remain unmodified, and is solely for your personal or internal informational use (i.e. not distributed or otherwise transmitted outside of your home or company, or otherwise broadcast in any media).
5.1.3 This limited license terminates automatically, without notice to you, if you breach this Agreement or upon termination or expiration of your Account and/or this Agreement.
5.1.4 Upon termination of this limited license, you agree to immediately destroy any downloaded and/or printed Materials. You acknowledge that all the intellectual property rights in the Website, Goods and REWARE Materials are owned by us or our licensors; and the intellectual property rights in the Advertisements are owned by the respective Advertiser or such Advertiser’s licensors.
5.1.5 Except as expressly set forth herein, you agree not to:
22.214.171.124 reproduce, modify, publish, transmit, distribute, publicly perform or display, sell, or create derivative works based on the Goods or REWARE Materials; or
126.96.36.199 rent, lease, loan, or sell access to the Website.
5.1.6 You acknowledge that, except as expressly provided herein, you have no right, title or interest in or to the Goods and REWARE Materials. Contact firstname.lastname@example.org for any other mode of sharing, copyright questions and/or permission requests. Any unauthorized reproduction or use of this material will constitute a copyright infringement and render the doer liable under both civil and criminal law.
5.2 FEEDBACK REWARE may periodically request that you provide, at your election, feedback regarding the use, operation and functionality of the Website and the Goods (“Feedback”). Such Feedback will include without limitation user-desired features. You hereby assign to us all rights in the Feedback and agree that we will have the right to use the Feedback and related information in any manner it deems appropriate.
6. ACCEPTABLE USE
6.1 You are solely responsible for any use of the Website through your Account and for any interactions with Advertisers.
6.2 Any use of the Website in violation of this Agreement may in the sole discretion of REWARE result in, among other things, immediate termination or suspension of your rights to use the Website for ordering of Goods.
7. DISCLOSURE OF PERSONAL INFORMATION
7.1 We will not disclose your information to a person who is not in our employee or an authorized agent of us without your permission, unless we are compelled by law or in terms of a court order to do so, or it is in the public interest to do so, or it is necessary to protect our rights and ensure the integrity and operation of our business and systems. The information we access and disclose; if required or deemed necessary and appropriate, includes without limitation, Account information (i.e. name, e-mail address, etc.) and usage history.
7.2 REWARE will on its own initiative or at your request rectify or erase any incomplete, inaccurate or outdated personal information retained by us. You expressly agree that we may use your information and information regarding your use of the Website to create and further refine the Website and Goods. You furthermore agree that we may create aggregate information from your use of the Website by removing personally identifiable information, such as names, and to use and disclose such aggregate information in its discretion.
7.3 We shall take all reasonable steps to protect your personal information. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA) and the Protection of Persona Information Act 4 of 2013 (POPI).
7.4 We may electronically collect, store and use the following personal information of you:
7.4.1 demographic and biometric information,
7.4.2 correspondences transmitted,
7.4.3 location information
7.4.4 name and surname;
7.4.5 birth date;
7.4.7 contact details, including email address and mobile numbers; 7.4.8 banking details of a South African registered bank;
7.5 We collect, store and use the above-mentioned information for the following purposes:
7.5.1 to greet you when you contact us;
7.5.2 to compile non-personal statistical information about you to refine or Goods and also to help Advertisers provide you with targeted advertising; and 7.5.3 subject to your consent, inform you about competitions and special offers by us and/or our partners/affiliates.
7.6 REWARE owns and retains all rights to non-personal statistical information collected and compiled by it.
7.7 When you create an Account or send e-mails to us, you consent to receiving communications from us electronically and agree that all agreements, notices, disclosures and other communications sent by us satisfies any legal requirements, including but not limited, to the requirement that such communication should be “in writing”.
7.8 The banking details supplied by you will only be used to credit your bank account with any amounts that may be due to you in terms of this agreement. We will not be held liable for recovery of payments made due to incorrect banking details supplied by you.
8. THIRD-PARTY COMMUNICATIONS AND ADVERTISEMENTS
8.1 The Website may contain links to third-party websites and call centres (“Third-Party Communications”) placed by us or an Advertiser as a service to those interested in this information. Use of such links to Third-Party Communications and any products and/or services promoted by the Advertisements is at your own risk. We do not monitor or have any control over, and make no claim or representation regarding Third-Party Websites or Advertisements. To the extent that links are provided by us, they are provided only as a convenience, and such link does not imply our endorsement, adoption or sponsorship of, or affiliation with, such Third-Party. We accept no responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of Third-Party Communications, links thereto, the Advertisements, or the products and services promoted in the Advertisements. You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party, and should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any Third Party.
9.1 The Website is solely provided as available. We expressly disclaim any warranties and conditions of any kind, whether express or implied, including, but not limited to, the warranties or conditions of merchantability, fitness for a particular purpose, title, accuracy, or non-infringement. Without limiting the foregoing, we make no warranty that the services will meet your requirements; be available on an uninterrupted, timely, secure, or error-free basis or meet any quality specification.
9.2 Neither we nor any of our agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to this Website or content provided from and through this website or the Services. Furthermore we make no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website or the Goods are free from errors or omissions. You are encouraged to report any possible malfunctions and errors to us.
10. LIMITATION ON LIABILITY
In no event shall we be liable to you or any third party for any loss of profit or any indirect, consequential, exemplary, incidental, or any other damages arising from your use of the Website.
11. PROMOTIONS AND COMPETITIONS
11.1 We may from time to time run promotions and competitions to reward registered users, build brand loyalty and grow brand awareness. As a registered user you will automatically be entered into such competition or receive the benefits of such promotions. These competitions and promotions will be subject to the specific terms and conditions pertaining thereto as well as the Generic Promotion or Competition Rules (“the Rules”) that can be found on the Website once we commence such promotions and competitions.
11.2.1 The “Promoter” is Nekospex (Pty) Ltd t/a REWARE of 7TH Floor, 73 Juta Street, Braamfontein, Johannesburg.
11.2.2 “Disqualified participants” include:
188.8.131.52 All Promoter employees, all employees of participating sponsors or promoters and/or advertising agencies and their immediate families;
184.108.40.206 Any person under the age of 18 years unless the prior consent and assistance of his/her legal guardian to enter the promotion/competition is obtained and such person warrants the existence of such consent and assistance; and
220.127.116.11 Any person that is not a South African citizen or holder of a valid temporary or permanent South African residency permit.
11.2.2 “Immediate family” includes spouses, grandparents, parents, children and grandchildren whether by marriage, past marriages, remarriage, adoption, co-habitation or any other family extension.
11.3.1 These Promotion Rules (“the Rules”) apply to all the Promoter’s promotions (collectively “the Promotion”) conducted by means of print press, radio, television, interactive media, telephone, internet, social networking platforms and smartphone applications.
11.3.2 The deadline or period for the Promotion is clearly stated on promotional and advertising material relating to the specific promotion.
11.3.3 Rules and/or terms specific to a promotion takes precedence in the event of inconsistency with the Rules.
11.3.4 Participation in a promotion is unless specifically stated to the contrary limited to 1 (one) promotional item/prize per person.
11.3.5 Entry into the Promotion is deemed to be acceptance of the Rules and confirmation that the participant has the necessary authority to enter the Promotion.
11.3.6 Disqualified persons may not participate in/enter the Promotion and will not be entitled to a refund or return of Goods purchased based on this disqualification provision.
11.3.7 The Promoter reserves the right to, on reasonable grounds, exclude any person from participating in the Promotion and reserves the right not to award any prize to a participant who the Promoter, in his sole discretion, decides has violated the Rules, gained unfair advantage in participating in the Promotion or won using fraudulent means.
11.3.8 By participating, participants grant the Promoter exclusive permission to use their names, characters, photographs, voices and likeness in connection with the Promotion and for future promotion and marketing purposes and waive any claim to royalty, right or remuneration for such use.
11.3.9 Participants acknowledge and agree that the Promoter will automatically record the Participant’s personal details, inclusive of email address and mobile phone number. All personal details must therefore be correct, valid and up to date. The Participant acknowledges and consents that the Promoter may collect, store and use his/her personal information for communication and statistical purposes. The Promoter will not disclose any personal information collected by it to third parties unless compelled by law to do so, but may be entitled to reflect participant names and surnames for the purposes of announcing prize winners.
11.3.10 Unless stated to the contrary in specific rules or terms, the Promoter confirms that the Promotion is not sponsored, endorsed, administered by or associated with any social networking site and the participant acknowledges and agrees that any information provided when participating in the Promotion is provided to the Promoter and not to a social networking site.
11.3.11 Where the Promotion involves sending of SMS messages or emails by the participant, the cost thereof will be for the sole account and responsibility of the participant.
11.4 WINNING THE PRIZE
11.4.1 Only the participant who initially entered the Promotion can be awarded the promotional item/prize (“the Winner”).
11.4.2 The Winner will be determined in the manner set out in the Promotion Terms and Conditions – if not specified, then as determined by the Promoter who shall for this purpose be deemed the Judge.
11.4.3 The Judge’s determination of the Winner will be final and no correspondence will be entered into.
11.4.4 The Winner may at the discretion of the Promoter be notified by email, phone (voice or sms) or mail and may be required to be available for publicity related to the Promotion that may be required by the Promoter. The Promoter may also announce the Winner via printed press, postings on its social networking pages, smartphone application, social networking media and on its website.
11.4.5 No substitution, cash redemption or assignment of a promotional item/prize by the Winner is allowed. The Promoter, in its sole discretion, reserves the right to substitute promotional items/prizes with comparable or greater value. Where the promotional item/prize incorporates air travel, such air travel will be in economy class unless otherwise specified.
11.4.6 Promotional item/prizes will be delivered to the Winner within 14 (fourteen) days from successful notification by the Promoter. In the event of the Promoter not being able to successfully contact the Winner within two months of being announced, the promotional item/prize will be deemed to be forfeited. In the event of a live-to-air Promotion, only one failed attempt to contact the Winner will suffice before the Judge selects and announces another winner. No other family members, friends, office associates, colleagues or any other person will be able participate on the Winner’s behalf.
11.4.7 Proper identification (identity document or passport) is required where the Winner is required to claim the promotional item/prize in person. In the event of the Winner being under the age of 18, the guardian’s prior written consent to participation in the Promotion and acceptance of the promotional item/prize is required.
11.4.8 The Winner takes the promotional item/prize entirely at his/her own risk and indemnifies the Promoter; including its employees, trustees, agents, consultants or any of its representatives in respect of any claim for any accident, injury, property damage or loss of life that may be sustained or arise directly or indirectly pursuant to the Promotion or about the promotional item/prize. This indemnity includes all claims based on publicity rights, defamation and/or invasion of privacy.
11.5 PROMOTER RESPONSIBILITY AND RIGHTS
11.5.1 The Promoter reserves the right to amend, vary, extend or discontinue the Promotion at any stage in the event of any unforeseen circumstances outside their reasonable control; technical or other difficulties that might compromise its integrity.
11.5.2 The Promoter takes no responsibility for any participant’s inability to enter, complete, continue or conclude the Promotion due to equipment or technical malfunction, internet connectivity, inadvertent disconnection, SMS messages or emails with a misspelt keyword, sms messages to incorrect numbers, emails to incorrect email addresses, Acts of God or otherwise.
11.5.3 For help or enquiries please email: email@example.com, firstname.lastname@example.org or call: 0861 739 273 Mondays to Fridays between 09:00 – 17:00, excluding South African Public Holidays.
12.1 This Agreement may be modified by us at any time by notifying you of the change in writing or electronically (including without limitation, by email or by posting a notice on the website that the terms have been updated). The changes will also appear in this agreement which you can access at any time by logging onto the Website. You agree that your continued use after such
an amendment shall constitute your acceptance of the amended Agreement and will you be held bound thereto.
12.2 This document constitutes the whole of the agreement (to the exclusion of all else) between the Parties relating to the subject matter hereof.
12.3 No amendment, alteration, addition, variation or consensual cancellation of this document will be valid unless reduced to writing and signed by both Parties. For the purposes of this agreement the term “in writing” will include email exchanges between parties, subject to successful delivery report. Likewise the term “signed” will include an email by the receiving party accepting the terms of the content transmitted by the sending party.
12.4 No waiver of any of the terms or conditions of this Agreement will be binding for any purpose unless expressed in writing and signed by the Party giving the same and any such waiver will be effective only in the specific instance and for the purpose given.
12.5 No failure or delay on the part of either Party in exercising any right, power or privilege will operate as a waiver, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power or privilege.
12.6 In the event that any of the provisions of this Agreement are found to be invalid, unlawful or unenforceable, such terms shall be severable from the remaining terms, which shall continue to be valid and enforceable.
12.7 This agreement shall not be ceded or assigned nor the rights in terms hereof pledged or made over to any other party.
12.8 Please be aware that you will be liable for the data charges of your internet services provider for accessing and use of the website. You need an appropriate functioning web browsing device to use the Website and that providing this is solely your responsibility.
12.9 You hereby indemnify and waive all claims against REWARE and its employees and agents from any and all claims, damages, cost and expenses (including attorney-own client costs) of every kind and nature, arising out of or in any way connected with any interaction or communication with any person or entity through your use of the Services and the products and services promoted in the Advertisements.
12.10 This agreement will be governed by the laws of the Republic of South Africa. You consent to the jurisdiction of the South African courts for any dispute that may arise out of this agreement.
12.11 REWARE hereby selects the physical address as per clause 13.3 below as its address for service of all formal notices and legal documents in connection with your use of the Website or these T&C (“nominated address”). We reserve the right to change the nominated address at any time without prior notice to you by updating these T&C.
12.13 You hereby select the delivery address specified in your order for the Goods as your nominated address, which you may change at any time by giving us not less than 7 (seven) days’ prior written notice.
12.14 All notices must be hand delivered, sent by pre-paid registered post or sent via email and will be deemed to be received as follows:
12.14.1 hand delivery: on the day of actual delivery;
12.14.2 pre-paid registered post: 10(ten) working days after date of posting, subject to being in possession of the issued registered post transmission receipt;
12.14.3 e-mail: subject to successful delivery notification, on the business day following the day of transmission
13. REWARE INFORMATION
The details of REWARE, in compliance with the provisions of the South African Electronic Communications and Transactions Act 25 of 2002 as amended and to be read in conjunction with the T&C and Goods descriptions on the Website, are as follows:
13.1 Registered Name: NEKOSPEX (Proprietary) Limited
13.2 Registration Number: 2014 / 031066 / 07
13.3 Physical Address for receipt of legal service (postal and street address):
7TH Floor, 73 Juta Street, Braamfontein, Johannesburg
13.4 Office Bearer: Nothando Moleketi
13.5 Telephone Number: 0861 739 273
13.6 Official Email address: email@example.com
NEKOSPEX (PTY) LTD t/a REWARE WARRANTY AND RETURN POLICY
Supply and sale of REWARE devices and accessories (“Goods”) are subject to the provisions of the Republic of South Africa Consumer Protection Act, No. 68 of 2008, as amended from time to time (“CPA”) as well as any other relevant, applicable Republic of South Africa legislation that may apply from time to time.
1. WARRANTY PROVISIONS
REWARE Goods are; subject to reasonable use and fair wear and tear, under warranty for a period of 12 (twelve) months from date of purchase.
The warranty is limited to material defects, the device becoming hazardous or unsafe for use. Incorrect and/or improper use and/or use for a purpose other than for which it was manufactured, physical damage to or alteration of the Goods will invalidate the warranty. The warranty will also not apply to damage caused by lightning, power surges, water, leaving the Goods in direct sunlight for excessive periods and/or exposing to the Goods to extreme temperatures.
The warranty period for a refund does not apply to consumable items with a limited lifespan. Proof of purchase is required to validate any warranty claims.
Warranty claims validated and approved by REWARE are; at Consumer discretion, subject to repair, refund or replace.
2. RETURN POLICY
Consumers are entitled to a full refund within 10 (ten) days from date of purchase subject to Goods returned un-used in original packaging which has not been tampered or packaging damaged; and original proof of purchase attached.
Goods purchased via direct marketing (web based purchases) can be returned by the Consumer within 10 (ten) business days after receipt and entitled to a full refund if returned in original un-opened packaging; or a refund less deduction for reasonable use and depletion if in original condition and in original packaging.
No refund request; unless covered by the warranty policy, will be processed in respect of consumable items where return is against public health and safety policies.
For security purposes all successful refund requests are processed for payment via EFT at the REWARE Head Office only. It is therefore important that; when requested therefore by the authorized REWARE employee, you provide your correct banking details for EFT purposes.
NEKOSPEX (PROPRIETARY) LIMITED 2017 © – ALL RIGHTS RESERVED